Privacy policy

Last Updated: March 2025

At Birdy Grey Dept, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it.

1. Information We Collect

We collect the following types of personal information when you visit our website or make a purchase:

  • Personal Identification Information: This includes your name, email address, shipping address, billing address, and phone number.
  • Payment Information: We collect payment details, including credit card or debit card information, through secure payment processors.
  • Usage Data: We collect data on how you interact with our website, including your IP address, browser type, device type, and browsing activity.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your shopping experience and gather information about how you use our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process your orders and fulfill your purchases.
  • Customer Service: To provide customer support, respond to inquiries, and address any issues with your order.
  • Marketing and Promotions: With your consent, we may send you promotional emails about new products, discounts, and other updates. You can opt out of marketing emails at any time by clicking "unsubscribe" in the email.
  • Website Improvement: To improve our website, enhance the user experience, and analyze usage patterns.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take reasonable security measures to protect your personal information. These measures include:

  • Encryption: Your payment information is encrypted using secure socket layer (SSL) technology to ensure it is transmitted securely.
  • Access Controls: We limit access to your personal information to employees or contractors who need it to perform their duties.
  • Secure Servers: Our website is hosted on secure servers that are regularly monitored to ensure protection from unauthorized access.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following:

  • Service Providers: We share your personal information with third-party service providers, such as payment processors, shipping companies, and marketing partners, to complete your order or provide services related to your transaction. These providers are obligated to protect your information and use it only for the purposes we have outlined.
  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena or other legal process, or to protect the rights, property, or safety of Birdy Grey Dept, our customers, or others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are placed on your device when you visit our site. They allow us to:

  • Remember your preferences and settings.
  • Provide a personalized browsing experience.
  • Analyze website traffic and performance.

You can control cookie settings through your browser, but please note that disabling cookies may impact your ability to use certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we have collected about you.
  • Correction: You can request that we update or correct any inaccurate information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out: You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: (434) 241-1194
  • Address: 621 Hood St, Lynchburg, VA 24501,US

Thank you for shopping with Birdy Grey Dept!
Your privacy is important to us, and we are committed to safeguarding your personal information.