Return policy

Last Updated: March 2025

At Birdy Grey Dept, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return policy for more details on how to return or exchange your items.

1. Return Eligibility

  • Return Window: We accept returns within 30 days from the date you received your order. After 30 days, we are unable to process a return.
  • Condition of Items: To be eligible for a return, items must be unused, unworn, and in the original condition with all tags, labels, and packaging intact. We cannot accept returns on items that have been worn, washed, or altered in any way.
  • Non-Returnable Items: Certain items such as final sale or clearance products, as well as items marked as non-returnable at checkout, cannot be returned.

2. How to Return an Item

  • Contact Us: Please reach out to our customer service team at [email protected] to initiate a return. Be sure to provide your order number and the reason for the return.
  • Return Authorization: Once we approve your return request, you will receive instructions on how to return the items. Returns must be shipped back within 7 days of receiving return authorization.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or we made an error in your order. We recommend using a trackable shipping service to ensure the return is received.

3. Refunds

  • Processing Time: Once your returned item is received and inspected, we will process your refund to the original payment method within 5-7 business days.
  • Refund Amount: Your refund will cover the purchase price of the returned item, excluding shipping fees (unless the return is due to a mistake on our part).
  • Store Credit: In some cases, we may offer store credit instead of a refund, depending on the condition of the item or the reason for return.

4. Exchanges

  • Exchanging Items: We do not process direct exchanges. If you would like a different size or color, please return the original item and place a new order on our website.
  • Free Exchanges: In the case of defective or damaged items, we will provide a free exchange, and the replacement item will be shipped to you at no additional cost.

5. Damaged or Defective Items

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will resolve the issue by sending you a replacement or issuing a full refund.

  • Wrong Item Sent: If we sent you the wrong item, please contact us as soon as possible. We will work with you to correct the mistake by sending the correct item and providing a return label for the incorrect one.

6. Final Sale Items

  • Certain items are marked as final sale at checkout and cannot be returned or exchanged. These items are non-refundable, and by purchasing them, you acknowledge that they are ineligible for return.

7. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

  • Email: [email protected]
  • Phone: (434) 241-1194
  • Address: 621 Hood St, Lynchburg, VA 24501,US

Thank you for shopping with Birdy Grey Dept!
We value your business and are here to ensure a seamless shopping experience.