Shipping policy
Last Updated: March 2025
At Birdy Grey Dept, we are committed to ensuring that your order arrives in a timely and secure manner. Please read our shipping policy below for detailed information about our shipping methods, rates, and delivery times.
1. Order Processing Time
- Orders are typically processed and shipped within 1-3 business days from the date of purchase.
- You will receive a confirmation email once your order has been processed, followed by a shipping confirmation email with tracking details once your order has shipped.
- Please note that during peak seasons or promotional periods, processing times may take longer, and we appreciate your understanding.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
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Standard Shipping (Estimated 7-15 Business Days)
- Order Price: $0 - $59.99 USD
- Shipping Cost: $7.90 USD
-
Expedited Shipping (Estimated 3-7 Business Days)
- Available for all orders
- Shipping Cost: $15.90 USD
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Free Shipping (Estimated 7-15 Business Days)
- Order Price: $60 USD and above
- Shipping Cost: $0 USD
The total estimated delivery time is the sum of the processing time and shipping time:
- For Standard Delivery: 8-18 working days (1-3 days for processing + 7-15 days for shipping).
- For Expedited Delivery: 4-10 working days (1-3 days for processing + 3-7 days for shipping).
3. Shipping Rates
Our shipping rates are calculated based on your order’s weight and delivery location. Rates will be displayed at checkout before you confirm your purchase.
- Standard Shipping: $7.90 USD (for orders between $0 - $59.99 USD)
- Expedited Shipping: $15.90 USD (for all orders)
- Free Shipping: For orders over $60 USD (within the U.S. only)
4. International Shipping
We proudly ship worldwide!
5. Shipping Address
Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you realize that there is an error with your address, please contact us immediately at [email protected] to make corrections before your order is shipped.
6. Shipping Delays
While we strive to ensure timely delivery, Birdy Grey Dept is not responsible for delays caused by the shipping carrier, adverse weather conditions, or unforeseen circumstances. Once your order is with the carrier, delivery times are outside of our control.
If you experience significant delays or issues with your shipment, please contact the carrier using the tracking information provided or reach out to our customer service team at [email protected].
7. Lost or Damaged Packages
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Lost Packages: If your package is lost or marked as "delivered" but you have not received it, please contact us immediately. We will assist you in investigating the issue and, if applicable, file a claim with the carrier.
-
Damaged Packages: If your package arrives damaged, please email us at [email protected] with photos of the damaged items and packaging. We will work with you to resolve the issue by issuing a refund or sending a replacement, depending on the situation.
8. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email. If you need assistance with tracking, please feel free to contact our customer service team.
9. Customer Support
If you have any questions or concerns regarding your order, shipping, or delivery, please don't hesitate to contact us:
- Email: [email protected]
- Phone: (434) 241-1194
- Address: 621 Hood St, Lynchburg, VA 24501,US
Thank you for shopping with Birdy Grey Dept!
We appreciate your business and strive to provide a seamless shopping experience.